Frequently Asked Questions
Watch The Video or See Answers Below for Most Common Questions!
- Reservations strongly recommended. No payment needed — You pay when you exit for the days parked.
- When entering, you will be directed where to park. A prompt pick up at your vehicle and help with your luggage will be provided.
- Quick pick up at designated off-site parking. Courtesy van locations and help with your luggage.
SEE HOW ECONOPARK WORKS
We do understand situations may occur that result in unforeseen cancellations. If you need to cancel your reservation, you will be charged a 25% cancellation fee, which will be deducted from your prepaid total. If you fail to cancel your reservation within 48 hours before your entry date, you will not receive a full refund.
How much time should I allow to get to the terminal from your lot?
We are located 3.1 miles from the terminal, which is about a 5-6 minute shuttle ride. Under normal circumstances, allowing 10-15 minutes from the time you arrive at our lot to the time you are dropped off at the terminal should be sufficient. Please note that during peak travel times (all holidays and weekends in summer months), traffic at the lot and the terminal could cause delays. During peak travel times please allow 15-20 minutes.
Do you offer long-term parking?
Yes. We offer parking from 1 minute to 1 month (or more). If you are parking for more than 21 days straight (1 entry and 1 exit) please call our Sales Department at 410-850-7001 and then press 3.
How do I get picked up at the airport when I return from my trip?
Pick up locations are outside baggage claim on the lower level 2nd curb at what BWI has determined as ZONE 2. Once on lower level (baggage claim), proceed inside the terminal and exit through DOOR 7. Our pick up zone is located between doors 7 & 9 - 2nd curb. There is also a location - ZONE 4 - at the International terminal next to the light rail. Click here for directions and a map.
What if my flight gets in late?
Our shuttles patrol the lower level at the designated pick up zones 24-hours a day, 7 days a week. If your flight arrives after midnight due to a flight delay and you don’t see a shuttle, please call our Dispatcher (available 24x7) at 410-850-7001 and then press 1.
What happens if my arrival time to your lot is different than what is stated on my reservation?
Your reservation is valid for the entire day of your reservation. No need to call for a time change. Please allow the needed time for us to shuttle you to the terminal.
Do I need to cancel my reservations if my plans change?
Yes, please revisit your email confirmation and toward the bottom, you will see an option that states “edit/cancel reservation”.
Is the internet coupon valid per day or per trip?
Our internet coupon gives you our everyday low rate for EACH & EVERY day that you are parked with us!
What is your Frequent Parker program?
Customers can enroll in our Frequent Parker Program, which allows you the ability to accumulate credits toward free days of parking. Currently, for every six days you park with us, you earn a credit for one free day of parking on a future trip. Click here to learn more about our Frequent Parker Rewards Program and to sign up for the program.
How do I redeem free days?
Free days can be redeemed with the cashier during departure. Inform the cashier before your transaction that you would like to use your free days. You can also log in your account to make a reservation and elect to redeem your free days.
Is there an expiration date for my free day vouchers?
Free day vouchers expire one year from the date of the request.
Are babies allowed on the shuttle?
There are no age restrictions to ride our shuttles. Our shuttles are equipped with seatbelts.
Do I need to make a reservation?
Reservations are not mandatory but we request you make a reservation to guarantee a space. We do not require any payment when making a reservation. When you submit a reservation, you will receive a confirmation that when printed includes your name, dates of parking, our internet coupon and directions to our facility.
Do you provide service to the BWI Thurgood Marshall Amtrak Station and the BWI Rental Car Facility?
Yes! When you arrive to park your vehicle here, just let the cashier know your destination and one of our shuttles will drop you off at either place. When you return, please call our Dispatcher at 410-850-7001 and then press 1. We’ll promptly send a shuttle to pick you up and return you to your vehicle.
How do I know that my reservation is confirmed?
Once you submit a reservation online, you will receive a thank you confirmation. You will also receive a confirmation email with a reservation barcode. You will scan that reservation barcode upon entry.
When do I pay for my parking?
We do not require pre-payment when making a reservation on our website. You pay for the days parked when exiting.
Econopark is proud to provide almost 100 jobs to our community. Since November 2013, Econopark Express has been managed by Towne Park, LTD. If you are Driven to Serve® and are looking for a fast-paced, high energy work environment, please visit www.townepark.com/careers/.
IN CASE OF SNOW:
- We plow our entire lot and plow behind all parked vehicles.
- All shuttles are equipped with a shovel, saltbox, and ice scrapers to enable you to get into your vehicle and exit.
- Shuttles are also equipped with hard sponge snow pushers to remove snow from hoods, roofs, and trunks of cars to avoid damage to vehicles.
- If your car won't start we have a battery charger "hot shot" unit that our driver will use to start your vehicle.
- Barring any blizzard conditions as designated by the weather channel or state of emergency as declared by the governor, our facility will be open.
Please contact customer service 410-850-7001 option 2 in advance so accommodations can be made.